Privacy Policy

At Greenthing Kenya, we respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under Kenya’s Data Protection Act, 2019.

This website is operated by Verde Technologies Ltd, trading as Greenthing Kenya, registered office at 125 Mushroom Road, Off Kiambu Road, Nairobi, Kenya (P.O. Box 219-00621, Nairobi). For data protection matters, contact us at sales@greenthing.co.ke.

Information We Collect

We may collect the following when you use our website or place an order:

Name and contact details (email address, phone number)
Delivery and billing address
Order and payment information (note: full card details are handled by our payment processors, not stored by us)
Website usage information, including cookies and analytics data

How We Use Your Information

We use your information to:

Process, fulfil, and deliver your orders
Communicate with you about your purchases and respond to enquiries
Improve our website, products, and services
Send you updates and marketing communications, only where you have given consent

We process your data on the lawful bases of performing our contract with you (to fulfil orders), your consent (for marketing), and our legitimate interests (to run and improve our business).

Cookies and Analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences (such as your chosen currency), and understand how visitors use the site. We use Google Analytics to collect anonymised statistics about site usage. You can control or disable cookies through your browser settings, though some features may not work properly without them.

Payment Processing

Payments are processed securely by our payment partners (including M-Pesa and card payment providers). We do not collect or store your full card details on our servers.

Email and Marketing

We use a third-party email service to send order-related emails and, where you have opted in, marketing emails. You can unsubscribe from marketing at any time using the link in any marketing email, or by contacting us.

Sharing Your Information

We share personal data only as needed to run our business and complete your order, including with:

Courier and delivery partners (such as DHL) to deliver your order
Payment processors to handle transactions
Email and analytics service providers that support our website

We do not sell your personal data to third parties.

International Transfers

Some of our service providers may process data on servers outside Kenya. Where this happens, we take reasonable steps to ensure your data continues to be protected to a standard consistent with the Data Protection Act, 2019.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Your Rights

Under the Data Protection Act, 2019, you have the right to:

Be informed about how your data is used
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at sales@greenthing.co.ke.

Data Security

We take reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, or disclosure.

Children

Our website and products are not directed at children under 18. We do not knowingly collect personal data from children.

Complaints

If you have a concern about how we handle your data, please contact us first so we can help. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya at www.odpc.go.ke.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact

Verde Technologies Ltd (trading as Greenthing Kenya)
Email: sales@greenthing.co.ke
Phone: +254 717 274 927
P.O. Box 219-00621, Nairobi, Kenya